This Policy was last reviewed and updated on:
27 January 2024
Bozmac values and respects the privacy of the people we deal with. Bozmac is committed to protecting your privacy and complying with the Privacy Act 1988 (C97) (Privacy Act) and other applicable privacy laws and regulations.
What is personal information?
“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.
What personal information do we collect?
The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us.
The personal information we collect about you may include:● Name (including Company or Trading Name)
● Mailing and/or Street Address
● Email Addresses
● Phone Numbers
● Order & Payment History
● Payment Information
You do not have to provide us with your personal information. Where possible, we will give you the option to interact with us anonymously or by using a pseudonym or guest account. However, if you choose to deal with us in this way or choose not to provide us with your personal information, we may not be able to provide you with all our services or otherwise interact with you comprehensively.
How do we collect your personal information?
We collect your personal information directly from you when you:
● Interact with us over the phone via voice or text messaging;
● Interact with us in person;
● Interact with us via our websites;
● Interact with us online via social media websites or apps;
● Participate in surveys or questionnaires;
● attend a Bozmac event or event where Bozmac is a participant;
● Subscribe to our mailing list;
● Apply for a position with us as an Employee, Contractor or Volunteer;
● Interact with us as a supplier or vendor of goods or services.
Collecting personal information from third parties
We may also collect your personal information from third parties or through publicly available sources, for example from vehicle dealerships, State Roads Departments or financial brokers/lenders. We collect your personal information from these third parties so that we can deliver a higher level of service to you.
How do we use your personal information?
We use personal information for many purposes in connection with our functions and activities, including the following purposes:
● Provide you with information or services that you request from us;
● Deliver to you a more personalised experience and service offering;
● Improve the quality of the services we offer;
● Internal administrative purposes;
● Marketing and research purposes;
● Internal analytics and data reporting.
Disclosure of personal information to third parties
We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:
● Our third-party service providers (for example, our IT providers);
● Our marketing providers;
● Our professional services advisors.
Transfer of personal information overseas
Some of the third-party service providers we use to store and access data may be based in, or have servers located outside of Australia.
Where we disclose your personal information to third-parties overseas, we will take reasonable steps to ensure that data security and appropriate privacy practices are maintained. We will only use services potentially based overseas if:
● we reasonably believe that:
a) the third-party service provider is subject to a law or binding scheme that is, overall, substantially similar to the APPs; and
b) the law or binding scheme can be enforced; or
● the disclosure is required or authorised by an Australian law or court/tribunal order.
How do we protect your personal information?
Bozmac will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure by:
● having a robust physical security of our premises and databases / records;
● taking measures to restrict access to only personnel who need that personal information to effectively provide services to you;
● having cyber security measures in place to mitigate potential data theft.
Our website uses analytics to help us better understand visitor traffic, so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances, we may connect it to you.
We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS and email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (C10). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.
You may opt-out of receiving marketing communications from us at any time by following the instructions to “unsubscribe'' or by contacting us using the details set out in the “How to contact us” section below.
In addition, we may also use your personal information or disclose your personal information to third parties for the purposes of advertising, including online behavioural advertising, website personalisation, and to provide targeted or retargeted advertising content to you (including through third party websites).
Retention of personal information
We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.
How to access and correct your personal information
Bozmac will endeavour to keep your personal information accurate, complete and up to date.
If you wish to make a request to access and/or correct the personal information we hold about you, you should make a request by contacting us and we will usually respond within 7-10 days.
Links to third party sites
Bozmac websites may contain links to websites operated by third parties. If you access a third-party website through our websites, personal information may be collected by that third-party website. We make no representations or warranties in relation to the privacy practices of any third-party provider or website and we are not responsible for the privacy policies or the content of any third-party provider or website. Third party providers/websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.
Questions and complaints
For enquiries about how Bozmac handles, processes or manages your personal information, please contact our office. Note we may require proof of your identity and full details of your request before we can process your query.
Please allow 7-10 days for Bozmac to respond to your enquiry. It will not always be possible to resolve a complaint to everyone’s satisfaction initially. If you are not satisfied with Bozmac’s response to a complaint, you have the right to contact theto lodge a complaint.
How to contact us
If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows:
+617 4124 5425
Attention: Bozmac Privacy Officer
Address: 96 Lower Mountain Road, Hervey Bay QLD 4655