Orders
You may place an Order by following the instructions on the Website. By placing an Order, you make offer to enter into an agreement to purchase the Product(s) the subject of Your Order (Purchase Contract).
Orders will be deemed to have been received by Us at the time We send an Order confirmation to Your nominated e-mail address.
We are a partially online business and will primarily communicate with Customers via e-mail, particularly for parts and accessories. It is the Customer’s responsibility to ensure the correct contact details are entered and that the nominated e-mail address is regularly checked for correspondence.
We reserve the right to decline to enter into a Purchase Contract with You and may cancel Your Order at any time prior to dispatch of the Product(s).
In the event of a cancelled Order not dispatched, funds paid in relation to that Order will be refunded in full. You will be provided with e-mail confirmation of the cancellation and refund.
We do not accept any responsibility for Orders that are declined, delayed or not accepted due to disruptions with internet connections.
We shall not be liable for any delay in performing any of its obligations under this Agreement if such delay is caused by circumstances beyond the reasonable control of Us (or our affiliates), and We shall be entitled to a reasonable extension of time for the performance of such obligations.
Where You have provided an incorrect or incomplete delivery address for Your Order, We may charge a redelivery fee for each subsequent delivery attempt.
We reserve the right to cancel orders that have not been collected after 5 days may be cancelled. In the event an order is cancelled, We will refund any applicable refund back to the original payment method.
Payment
You may provide your nominated credit card or other approved form of payment through our payment gateway during the purchase process described on the Website.
All orders for parts and accessories require payment before shipping unless a 30 day account has been facilitated and is in good standing. For phone and email orders, credit card details can be supplied over the phone or a pro-forma invoice can be emailed to make a payment via direct deposit.
Payment for Orders will be processed immediately upon confirmation of Your Order.
If Your nominated payment method triggers Our fraud prevention protocols, We may contact You to confirm additional details, or rescind the transaction. In this case, until Your Order has passed Our fraud prevention protocols Your Order will not be fulfilled. If you do not provide the requested information within up to 7 days, Your Order will be cancelled and Your payment will be refunded back to the method in which you paid. These information requests are sent to help protect credit card holders from online fraud.
Despite Our best efforts, on occasion it may be possible that a small number of the Products in our range may be incorrectly priced on the Website. If We have made a mistake and a product’s correct price is higher than the price on the Website, We may either contact You before shipping to request whether You want to buy the Product at the correct price or cancel Your Order. If a Product’s correct price is lower than the stated price on the Website, We will charge the lower amount and send You the Product, or where the higher incorrect price has been charged, We will refund the price difference and send You the Product.
A 1.75% Surcharge may apply on payments made via Credit Card (includes MasterCard Credit/Debit or VISA Credit/Debit), ZipPay, Paypal, Google and Apple wallets, NFC or other forms of contactless payments. A 5.25% Surcharge may apply on payments made via international Credit Cards.
We may require a scan of your identification before fulfilling an order when collecting an item in-store to prevent fraudulent chargebacks.
Where You request out of stock accessories or production of obsolete or unique parts from Us, deposits may be required and are non-refundable.
Delivery and ownership of the goods
No goods shall be dispatched until payment in full is cleared unless a 30 day account has been facilitated and is in good standing.
Ownership of goods does not transfer from Bozmac until full payment of goods is cleared as available funds (including 30 day accounts).
We try to ensure that all Products are delivered in a prompt and timely manner. However, from time to time, it is possible that shipping and other factors outside of Our control may result in delays. We do not accept any liability for loss or damage suffered by anyone as a result of any such delays.
Where applicable, the date of dispatch listed on the Website is the estimated date of dispatch as is reasonably estimated by Us.
We reserve the right and our absolute discretion to not deliver Products to PO Box addresses.
Where a Customer gives written authority for Products to be delivered without a signature, any and all included insurance cover will be voided.
The couriers or postal services nominated by Us will deliver Products during local business hours (9am to 5pm, Monday to Friday).
We are not responsible for the delivery times of Products. Once Products have been dispatched, it is the Customers responsibility to liaise with the courier nominated by Us (as notified to the Customer) in relation to date and time of delivery. We shall not be liable for any inaccuracy of information provided to Customers relating to the date and time of delivery.
We reserve the right to not ship to remote or rural locations. In this event, You may be contacted to arrange alternative shipping arangements albeit with an appropriate surcharge.
You may wish to have products shipped using your own transport method. In this case, the order should be nominated as pick up and arranged in a timely manner after receiving the order confirmation.
Changes to Orders
Any requests for changes to the order are subject to our discretion. While we will endeavour to accommodate reasonable requests, we cannot guarantee all changes will be feasible. Exceptions are made if component incompatibility is identified.
Any agreed-upon changes may incur additional costs for products and freight and could impact the delivery timeline of your order.
Cancellation and Restocking
Once a manufacturing order has commenced in production, after our internal approval and administration process, the order is deemed final and cannot be cancelled. In exceptional circumstances, where a cancellation is permitted at our discretion, a restocking fee of 20% of the total order value may be applied.